RETURN OF PRODUCTS
When your order is delivered, you may request the return of products via online or by phone call but we are unable to process your return of fresh/frozen seafood, as this is due to product quality issue, hygiene issue, and fresh prepared seafood must consumed within 3days.
- Quality issue: Defrost issue may happened after delivery of goods (fresh/frozen seafood)
- Hygiene issue: Seafood are well prepared at our site @ Jurong fishery Port, we are unable to assure the hygiene issue when goods (fresh/frozen seafood) are delivered
- Fresh prepared seafood: Seafood were cut, sliced, processed or etc must be consumed as soon as possible when you received it.
In order to prevent the above issue, we apologize that we could not accept your return of the fresh/frozen.
However, if you insist to return the product(s) other than fresh / frozen seafood, you are still able to raise your return request. Please ensure the item(s) purchased is/are in unopened condition before the return.
EXCHANGE OF PRODUCT
We reserve the right to exchange the seafood product(s). This may due to seasonal issue, stock availability, etc. We seeking your kind understanding when the seafood(s) unavailable, we may contact you for the exchange / substitute with similar type & price of the seafood, or the item(s) will be cancelled.
In generally, your request of exchange of product is not allowed after your order(s) has/have been delivered, this is due to quality issue, hygiene issue, and freshly prepared seafood.
However, if you insist to exchange the product(s) other than fresh / frozen seafood, you are still able to raise your return request. Please ensure the item(s) purchased is/are in unopened condition before the return.
PROCESSING FEE
We do not charge any processing fee for a return/exchange/cancellation, but a one-time delivery fee of SGD10 will be imposed in order to collect the return item(s) at your premise, or a one-time roundtrip delivery fee of SGD20 will be imposed of exchange issue is required. Please liaise with our customer service for the collection of return issue.
OTHER CONDITION
All any other condition, you may seek for our Customer Assistant.
CANCELLATION
If you would like to cancel your order, please contact our Customer Assistant. Partial cancellation will not be accepted.
REFUND
We will process your refund and our payment gateway would take 3-5 working days to credit the refund to your credit card.
If you have any queries on our return & refund policy. Please email to support@aikleeseafood.com.
Return & refund is not applicable for unattendant of delivery.
Last updated: 2021/01/10 (Mon) 09.39 p.m.